The Negotiating Edge - Conflict Resolution Project Syllabus


		Conflict Resolution in the Workplace Program Syllabus Who Should Attend: Executives, managers, supervisors, engineers, project managers, human resource professionals and anyone who has to resolve conflicts. Program Objectives: This popular program provides participants with a concise step-by-step strategy for coming to mutually acceptable agreements and gives them a strategy for the resolution of conflict. The program is based on Harvard University's Program on Negotiation model. Participants Will Learn: A five-step program for resolving conflicts that achieves rational results from negotiation; What to do when they refuse to negotiate; What to do when they get angry; What to do when they resort to dirty tricks; What to do when they have more power than you do; What to do when they don't play fair; How to build and maintain long-term positive relationships; How to develop creative solutions to difficult problems; How to negotiate "win-win" outcomes.